Refund Policy

This Refund Policy applies to all services of VisitOnline, powered by A Star Group (Mr. Atul Kumar Sahuwala).

Since VisitOnline provides digital services like AI website creation, hosting, and instant setup, this Refund Policy explains when refunds are allowed.

1. General Rule

Most payments are non-refundable once the service has started or the website has been generated.

2. When Refund Is Allowed

Refunds are only possible in these cases:

• You made a duplicate payment by mistake
• Payment was successful but service was not activated
• Technical error from our side caused service failure

3. When Refund Is NOT Allowed

• Website has already been created using AI
• You changed your mind after purchase
• You are not satisfied with AI-generated design or content
• Delays caused by domain, hosting, or third-party services
• Partially used subscription plans

4. AI Website Creation Note

Our platform uses AI to generate your website based on your input. Small differences in design or content are normal and not considered a fault.

5. How to Request a Refund

If you are eligible, you can request a refund by contacting us at [email protected] within 7 days of payment.

You must include:

• Transaction ID or payment receipt
• Registered email or phone number
• Reason for refund request

6. Refund Processing Time

Approved refunds will be sent back to your original payment method. It may take 5–10 business days depending on your bank or payment gateway.

7. Extra Charges

Payment gateway or transaction fees are not refundable.

8. Account Suspension

No refund will be given if your account is suspended or terminated due to violation of our Terms & Conditions.

9. Policy Updates

We may update this Refund Policy anytime. Continued use of VisitOnline means you accept the updated policy.

10. Contact Us

• Email: [email protected]
• Platform: VisitOnline (visitonline.in)
• Powered by: A Star Group (Mr. Atul Kumar Sahuwala)